Privacy Policy

1. About This Policy

AquaSetu™ (“AquaSetu”, “we”, “us” or “our”) is an aquaculture-focused platform operated by Eswara Vara Prasad Adabala, a sole proprietor conducting business under the name AquaSetu.

This Privacy Policy explains how personal information may be collected, used, stored, disclosed and protected when individuals visit https://www.aquasetu.in/, submit an enquiry, contact us through WhatsApp or other communication channels, or interact with our services.

AquaSetu aims to connect aquaculture farmers and other stakeholders with relevant knowledge, technical support, farm-input connections, market opportunities, finance and insurance information, government-scheme information and aquaculture-related services.

We aim to handle personal information responsibly and in accordance with applicable Indian law.

2. Information We May Collect

Depending on your interaction with AquaSetu, we may collect the following categories of information.

Contact and identification information

• Name, mobile number and email address.
• Village, district, state and other location details voluntarily provided.
• Business, organisation or professional details, where relevant.

Aquaculture and farm-related information

• Farm location and general farm details.
• Pond, crop, species and farming information voluntarily provided.
• Technical questions, farm records or advisory-related information submitted for assistance.
• Information relevant to input requirements, market connections, finance, insurance or government-scheme enquiries.

Enquiries and communications

• Information submitted through website forms, email, WhatsApp, telephone or other communication channels.
• Enquiry history, feedback and service-related correspondence.

Technical and usage information

Depending on the website configuration, technical information may include browser type, device information, pages visited, referral source, timestamps, server logs and website usage information collected through analytics or similar technologies.

The actual information collected depends on the tools and integrations in use.

3. How We Obtain Information

We may obtain information directly from you when you contact us, complete a form, request assistance or communicate with us concerning your farm or business requirements.

We may also receive information from third parties where it is lawfully shared for a service you have requested or another permitted purpose.

Where contact information has been obtained from a third party or an existing business database, we will use it for outreach only where there is an appropriate lawful basis and any required permissions and notices have been addressed.

Possession of a telephone number does not, by itself, constitute permission for unrestricted promotional communication.

4. Purposes for Which We Use Information

Subject to applicable law, we may use personal information to:

• Respond to enquiries and provide requested information.
• Understand farmer needs and coordinate relevant aquaculture support.
• Provide or arrange technical advisory and educational assistance.
• Connect interested farmers with relevant suppliers, buyers, technology providers or other service providers.
• Share requested information about finance, insurance and government schemes.
• Manage service requests, records, feedback and business relationships.
• Improve website content, educational resources and service delivery.
• Maintain security, prevent misuse and troubleshoot technical issues.
• Send service communications and, where lawfully permitted, educational or promotional messages.
• Meet applicable legal, regulatory, accounting and recordkeeping obligations.

We will address applicable notice, consent and other legal requirements before processing personal information for purposes that require them.

5. Consent and Lawful Processing

Where applicable law requires consent, we will seek consent through an appropriate mechanism before processing the relevant personal information.

We will provide information about the purposes of processing and other required details in accordance with applicable law.

Where processing is based on consent, you may withdraw consent through the applicable communication channel or by contacting us. Withdrawal does not affect processing lawfully carried out before withdrawal and may affect our ability to provide a service that depends on the information.

Where another lawful basis applies, processing may continue to the extent permitted by law.

6. Sharing Personal Information

We do not intend to sell personal information as a standalone commercial product.

Where necessary and lawful, information may be shared with:

• Website hosting, communications, analytics and technology service providers.
• Authorised personnel or contractors who require information for legitimate business purposes.
• Suppliers, buyers, lenders, insurers, advisers or other service providers when necessary for a service you have requested or another permitted purpose.
• Professional advisers and auditors, where appropriate.
• Government authorities, courts, regulators or law-enforcement agencies where required by applicable law.
• Relevant parties in connection with a business transfer or reorganisation, subject to applicable legal requirements.

We will seek to limit information sharing to what is reasonably necessary for the relevant purpose.

Independent providers may process information under their own privacy notices and contractual terms. A referral does not automatically establish that the provider is part of AquaSetu.

7. WhatsApp and Third-Party Platforms

You may contact AquaSetu through WhatsApp, email, telephone or social media.

When you use these platforms, their respective operators may process information under their own terms and privacy policies.

Information you share with AquaSetu through these channels may be used to respond to your enquiry and coordinate requested assistance, subject to applicable law.

Please avoid sending passwords, payment credentials or unnecessary confidential information through ordinary messaging channels.

8. Cookies and Analytics

Our website may use essential technical storage, cookies, analytics tools or similar technologies, depending on its configuration.

These technologies may support website functionality, security, performance measurement and visitor-experience improvements.

Where consent is legally required for non-essential tracking technologies, an appropriate consent mechanism will be implemented. Users may also manage certain cookies through their browser settings, although disabling them may affect some website features.

This section accurately reflects the technologies actually deployed on the website, including Google Analytics for aggregate website measurement.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate operational requirements, or as required or permitted by applicable law.

Retention periods may vary depending on the type of information, service involved, outstanding enquiries, legal obligations and dispute-resolution requirements.

When information is no longer required, we will take appropriate steps to delete, erase or anonymise it, subject to applicable legal and operational requirements.

10. Data Security

We will implement reasonable and appropriate security measures, consistent with applicable law and the nature of the information, to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Where a personal-data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

11. Privacy Rights and Requests

Subject to applicable law, you may be entitled to request information about processing, correction or updating of inaccurate information, erasure where applicable, withdrawal of consent or the exercise of other statutory rights.

To submit a privacy request or raise a concern, contact:

Please describe your request and provide sufficient information to help us identify the relevant record. We may request reasonable verification of your identity or authority before acting.

We will handle requests within the timeframes and procedures required by applicable law.

12. Children's Personal Information

Our website and general aquaculture services are intended primarily for adults, farmers, businesses and organisations.

We do not knowingly seek children's personal information unnecessarily. Where the processing of children's personal data is contemplated or occurs, we will comply with applicable requirements, including any required parental consent or other safeguards.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

13. External Websites

Our website may contain links to government portals, educational resources, suppliers, buyers, service providers and other external websites.

We do not control the privacy practices or security of independent websites. Please review the relevant privacy policy before submitting personal information to an external service.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, business practices or applicable law.

The latest version will be published on this page with a revised update date. Where required by law, we will provide notice or obtain consent for relevant changes.

15. Contact Details